FAQs

Our crew get asked dozens of questions every day so don’t be too scared to ask! If you don’t find what you want to know send us an email or give us a call on 1300 889 660

On the day

Do you operate every day?

Yes, we operate 7 days a week (weather permitting)

When do you fly?

We take off just around sunrise, when the air is calm and stable.
Meeting time is usually 45 minutes to one hour before dawn. The exact time will be given to you when you call in for your weather check the evening before the flight.

Where do we meet?

At the Skydive Byron Bay site at Hangar 1, Tyagarah Airfiled, Tyagarah 2481. If you require a transfer from Byron Bay, just ask our friendly staff on the phone. See the map here

What should I wear or bring?

Wear hiking style clothing and bring a hat. Sturdy shoes are recommended, as feet can get wet in the early morning dew.

Please bring sunglasses, a cap and sunscreen.

Ladies, no skirts, flimsy scarves or high heels please.
Depending on the season, you may need jeans, jumper, beanie and a jacket that you can remove as the morning warms up.

Is breakfast included?

Yes! A gourmet champagne breakfast is provided at the end of the flight.

Weather

What happens if the weather is bad?

Your safety is paramount to us and we will not fly when it is wet or too windy.

Hot air ballooning is a weather dependent activity – we can only fly safely in calm light winds normally about 3 to 10 kts.

Any flight may be cancelled due to adverse weather conditions, this is normally done the night before when you phone for confirmation. The weather can outwit even the best meteorologists and an early morning cancellation or even a cancellation on the field is feasible, although this is very rare.

We do appreciate that you may be disappointed if your flight is unfortunately cancelled due to adverse weather, but it is done with your safety in mind and the wait for that perfect morning is always worth it.

Gift Vouchers are Non-Refundable.

How will we know if it is cancelled?

You will receive a text or a call either by 4pm the day before or as soon as we know on the day. Please ensure your phone number is correct. Alternatively call us on 1300 889 660.

What do I do if flight is cancelled?

If we cancel the flight, you can either reschedule for another day or have a full refund. If you cancel the flight at short notice, a fee may apply. For cancellation conditions please see our terms and conditions.

Is it cold during the flight?

The coldest part of the morning is on the ground whilst we are inflating the balloon. It is not cold in the balloon – the temperature is the same as on the ground, we move with the breeze so there is no wind chill factor.

Safety

Is it safe?

Unlike centuries ago, hot air balloons these days are safer than ever and one of the safest form of flight in the world today. We fly balloons from the Australian manufacturer Kavanagh Balloons – recognized worldwide for their excellence in design, innovation and manufacturing.

Our original Chief Pilot Thomas Dattler is a former Australian Ballooning Champion 2011 and is the man who started Byron Bay Ballooning in 2005.

He and his team of professional fully licensed Commercial Pilots will give you the opportunity to relax and enjoy the flight scenery around you, knowing you are in safe and qualified hands.

All operations are conducted under an Air Operator Certificate issued by the Civil Aviation Safety Authority, ensuring that the highest safety standards in operation and maintenance are adhered to.

Breakfast

What is the breakfast included?

We provide a gourmet champagne breakfast after your flight. Dietary options are available but please call our friendly staff ahead of your flight to let them know.

Can extra people who do not fly join me for breakfast?

Yes, you can book this through us at 1300 889 600. The cost starts from $25 pp and from $15 per child (up to the age of 12)