FAQs

Our crew get asked dozens of questions every day so don’t be too scared to ask! If you don’t find what you want to know send us an email or give us a call on 1300 889 660

On the day

Do you operate every day?

Yes, we operate 7 days a week (weather permitting)

When do you fly?

We take off just around sunrise, when the air is calm and stable.
Meeting time is usually 45 minutes to one hour before dawn. The exact time will be given to you when you call in for your weather check the evening before the flight.

Where do we meet?

At The Farm Byron Bay, located at 11 Ewingsdale Road at Ewingsdale. If you require a transfer from Byron Bay, just ask our friendly staff on the phone.

What should I wear or bring?

We suggest wearing clothes suitable for walking or hiking.  Enclosed, water-proof shoes are recommended, as feet can get wet in the early morning dew.

Please avoid wearing skirts or high heels as you will find entering and exiting the aircraft quite difficult in these.

Particularly during the summer months, sunglasses, a cap and sunscreen are suggested.

You will find that it is no colder up in the air than it is on the ground, so just dress for the early morning conditions and you will be comfortable during your flight. During the winter months in particular  you may need jeans, jumper, beanie and a jacket that you can remove as the morning warms up.

You are welcome to bring your camera/phone abroad to capture the views from your flight.

 

Is breakfast included?

Yes! Enjoy a gourmet breakfast at Three Blue Ducks after your flight.

Weather

What happens if the weather is bad?

Your safety is paramount to us and we will not fly when it is wet or too windy.

Hot air ballooning is a weather dependent activity – we can only fly safely in calm light winds normally about 3 to 10 kts.

Any flight may be cancelled due to adverse weather conditions, this is normally done the night before when you phone for confirmation. The weather can outwit even the best meteorologists and an early morning cancellation or even a cancellation on the field is feasible, although this is very rare.

We do appreciate that you may be disappointed if your flight is unfortunately cancelled due to adverse weather, but it is done with your safety in mind and the wait for that perfect morning is always worth it.

All ticket types are rebookable in the event of a weather cancellation. Gift Vouchers and Flight Tickets are Non-Refundable. Flexi Tickets are 100% refundable in the event of weather cancellation.

How will we know if it is cancelled?

You will be advised of a weather cancellation when you call the Pre-Flight check number the evening before your flight. Details for this number will be provided on your Booking Confirmation.

What do I do if flight is cancelled?

All ticket types are rebookable in the event of a weather cancellation. Gift Vouchers and Flight Tickets are Non-Refundable. Flexi Tickets are 100% refundable in the event of weather cancellation. To rebook your flight please call 1300 889 660

Is it cold during the flight?

The coldest part of the morning is on the ground whilst we are inflating the balloon. It is not cold in the balloon – the temperature is the same as on the ground, we move with the breeze so there is no wind chill factor.

Safety

Is it safe?

Unlike centuries ago, hot air balloons these days are safer than ever and one of the safest form of flight in the world today. We fly balloons from the Australian manufacturer Kavanagh Balloons – recognized worldwide for their excellence in design, innovation and manufacturing.

Our professional team of fully licensed Commercial Pilots will give you the opportunity to relax and enjoy the flight scenery around you, knowing you are in safe and qualified hands.

All operations are conducted under an Air Operator Certificate issued by the Civil Aviation Safety Authority, ensuring that the highest safety standards in operation and maintenance are adhered to.

Breakfast

What is the breakfast included?

Yes. You will enjoy a delicious al la carte breakfast at Three Blue Ducks at The Farm Byron Bay. Most dietary restrictions can be catered to without issue. If you are unsure, please give our team a call.